Influencing Skills

In business we find ourselves faced with a wide range of personalities and situations. In many instances our response to these events is random and often designed to suit our needs.

Yellow Hat can help you develop the skills and techniques that will enable you to influence customers and colleagues in a positive manner.

Learn how to

  • Adapt your communication style to suit the needs of others.
  • Handle conflict productively.
  • Reach understanding and agreement in positive manner.
  • Listen actively and build trust.
  • Communicate ideas confidently and positively.

This programme will involve some self-analysis and aims to provide a ‘toolkit’ for understanding and dealing with a range of communication styles.